Patient Info
Your dental health is more than appointments and procedures. It’s about creating a partnership where you feel informed, comfortable, and confident in every decision you make. At Imagine Dentistry in Charlotte, North Carolina, we believe access to clear information helps you take control of your oral health journey from the first phone call to your long-term care plan.
Whether you’re brand new to our practice or a returning patient, we’ve organized everything you need to know in one convenient location. Dr. Ann Blaine Coambs and Dr. Shelli Boucher lead our team, committed to transparency and personalized care. With over 20 years of experience, Dr. Coambs has earned recognition as a Charlotte Magazine Top Dentist every year since 2016. Dr. Boucher brings over 15 years of experience, complemented by extensive training from The Dawson Academy in complex dental concerns. Together, we ensure you have all the necessary resources to make your experience seamless and stress-free.
Getting Started at Our Practice
Beginning care at a new dental office can feel overwhelming, but we’ve simplified the process to make your transition as smooth as possible. Our new patient information walks you through what to expect during your first visit, what forms you’ll need to complete, and how to prepare for your initial consultation. You can complete most paperwork online before your appointment, which saves valuable time and allows our team to review your health history in advance.
During your first appointment, we take time to understand your concerns, goals, and any anxieties you may have about dental care. We use state-of-the-art technology like our iTero Lumina scanner to create precise digital impressions without uncomfortable traditional molds. This approach reflects our commitment to modern, patient-centered dentistry that prioritizes both comfort and accuracy.
Understanding Your Financial Options
Dental care represents an investment in your overall health, and we want you to feel confident about the financial side of treatment. Many patients have questions about insurance coverage, payment plans, and how to budget for both preventive and restorative care. Our financial information page breaks down everything from accepted payment methods to third-party financing options through CareCredit and Cherry.
We work with most dental insurance carriers and will file claims electronically on your behalf. While we’re not contracted with every insurance network, we submit to all carriers and provide detailed estimates before treatment begins. This transparency means you’ll never face surprise bills or unexpected costs. Unlike medical care, dental offices can provide accurate cost breakdowns in advance, which helps you plan and budget accordingly.
For patients without dental insurance or those looking for predictable costs, our dental membership plan offers an alternative approach. This plan covers preventive care and provides discounts on additional treatments, making quality dentistry accessible regardless of insurance status. No insurance? No worries. We’ve designed options to keep you as a valued patient for years to come.
Caring for Your Smile at Home
Professional cleanings and examinations form the foundation of good oral health, but what you do between visits matters just as much. Our home care instructions provide guidance on proper brushing techniques, flossing methods, and post-treatment care for procedures like extractions or restorations. Following these recommendations helps you maintain the results of your dental work and prevents future problems before they develop.
After certain procedures, specific care instructions become even more important. We provide detailed, personalized guidance following treatments to ensure proper healing and optimal outcomes. These instructions complement the care we provide in our office and empower you to be an active participant in your dental health.
Experience the Imagine Dentistry Difference
At Imagine Dentistry, we’ve built our practice around the idea that informed patients make better decisions about their oral health. Dr. Coambs and Dr. Boucher combine decades of experience with the latest technology and techniques to deliver care that exceeds expectations. Our practice serves the Arboretum, South Charlotte, Matthews, Providence, and Weddington communities with a focus on cosmetic and general dentistry, including specialized Bioclear treatments for black triangle closure and smile rejuvenation.
We invite you to explore these patient resources and reach out with any questions. Your comfort, confidence, and long-term dental health drive everything we do, and we’re honored to be your partners in creating and maintaining a healthy, beautiful smile.
Answers to Your Most Common Questions
You’re not alone if you have questions about procedures, policies, or what to expect during treatment. We understand dental terminology can feel confusing, so we’ve written these FAQs in straightforward language anyone can understand. If you don’t find the answer you’re looking for, our team is always available to provide clarification and additional details about any aspect of your care.
At Imagine Dentistry, our goal is to provide exceptional care while offering convenient and transparent financial options. Our team works closely with each patient to help maximize insurance benefits for eligible treatments. If you have any questions or need assistance, our knowledgeable staff is happy to help. You can reach us at 704-540-7600 for personalized support.
As a new patient at Imagine Dentistry, we will start with a comprehensive examination to understand your current oral health status and any specific concerns you may have. During your first visit, we’ll review your medical and dental history, take any necessary X-ray images, and perform a thorough cleaning if appropriate. Our team will explain any findings and discuss treatment options that may benefit you. We will also answer any questions you have about our services, insurance coverage, or payment options. New patients often ask about our approach to preventive care. Our team is committed to helping you maintain optimal oral health through regular cleanings, examinations, and patient education.
We understand schedules change, and we are flexible in working with you to find alternative appointment times. For routine cleanings and check-ups, we recommend scheduling your next appointment before leaving the office to ensure continuity of care. You will receive multiple automated reminders in advance of your scheduled appointments, so that you can continue to care for your pearly whites!
For your convenience, we accept Visa, MasterCard, American Express, and Discover, as well as flexible financing options through Cherry and CareCredit.
We’re committed to delivering high-quality care at a fair and transparent cost. Payment is due at the time services are provided. If you have any questions about your account, please contact our office—our team is always happy to assist and can often resolve concerns with a quick call.
Treatment costs vary depending on the type and complexity of the procedure. Before beginning any care, we’ll provide a detailed treatment plan outlining recommended services and associated fees, ensuring you have all the information needed to make confident decisions about your dental health.
Please note that patients are responsible for all fees charged by our office, regardless of insurance coverage.
