Frequently Asked Questions (FAQs)
Take a look below at some of the most common questions we receive, and answers to those.
As always, feel free to contact us should you have any additional questions.
Our office is designed to make your visit as comfortable as possible. We offer a modern, state-of-the-art facility with free Wi-Fi, digital x-rays, and appointment reminders via text and email. Each treatment room has a TV so you can stream your favorite show or listen to music you enjoy during your appointment. We can also show you digital images of your teeth as we discuss any recommended treatment, so you always know exactly what is going on.
We are open Tuesday through Friday, from 7:00 a.m. to 3:00 p.m. We typically follow CMS school district closures in the event of inclement weather. For new adult patients, we ask that you request an appointment start time between 7:00 a.m. and 1:00 p.m. For new patients under age 18, please select a start time between 7:00 a.m. and 2:00 p.m. You may book an appointment by calling our office, or completing the online form.
If you have had x-ray images taken within the past year, please request them from your previous dental office before your first appointment with us. On our New Patient page, you will find a Dental Records Request form to print, sign, and bring to your previous provider so they can send your records directly to us. Please keep in mind that if the x-rays we receive are outdated or poor quality, we may need to take new ones, and fees may apply.
Please complete all new patient paperwork at least two business days before your scheduled appointment. Forms are available on our New Patients page.
You are welcome to have coffee or a meal before your visit. That said, we may hand you a disposable toothbrush and ask you to use it before we get started. One thing to keep in mind: avoid hot beverages after an appointment if your mouth is still numb, so you do not accidentally burn your lip or tongue.
Dr. Ann Blaine Coambs has completed advanced dental training through both the Bioclear Learning Center and The Dawson Academy. Her Dawson training had a focus on assessing and treating TMJ pain and bite-related problems (occlusion), taking a comprehensive approach to jaw joint health and how it relates to your overall oral wellness. Dr. Coambs is also one of a select number of dentists in the region trained in Bioclear, a minimally invasive cosmetic and restorative dental technique.
Yes! Dr. Coambs has been featured on Charlotte Magazine’s “Top Dentists” list multiple times (every year since 2016), reflecting her commitment to high-quality, patient-centered care. Imagine Dentistry has also been voted as a Nextdoor “Neighborhood Favorite” office many times.
We are always happy to help! Contact us and a member of our team will be glad to assist you.
Imagine Dentistry at the Arboretum
Dental Insurance
We accept most dental insurances, and we will always work to get the most out of your benefits. If it would help to break up the cost of your care into smaller monthly payments, we are prepared to discuss payment plan options with you. We offer an excellent Membership Plan with our office, as well as financing with Care Credit. If you are looking for a dentist in Charlotte, NC, our team will be delighted to assist you in scheduling an appointment today.
Dental Membership Plan
We offer an excellent Membership Plan designed specifically for patients without traditional insurance coverage. Our “Love.Your.Smile.” plans provide access to preventive care, including regular checkups, cleanings, and x-rays, along with valuable discounts on additional treatments. If you’re looking for transparent pricing and quality dental care without the hassle of insurance claims, our membership plan may be the perfect solution for you and your family. Our team will be happy to discuss which plan best fits your needs during your visit!
