Frequently Asked Questions (FAQs)

Take a look below at some of the most common questions we receive, and answers to those.
As always, feel free to contact us should you have any additional questions.

We provide a state-of-the-art facility, including free Wi-Fi throughout the office, digital x-rays, and appointment reminders via text and email. We also have TVs in each room, which allow you to watch cable TV during your dental appointment (think ESPN, HGTV and more!). Or you can relax while listening to your favorite music through Pandora. We can also show you digital pictures of your teeth as we review any treatment you may need.

Our patients love HGTV – Fixer Upper specifically!

Yes! We might try to guess if it was Starbucks, Dunkin’ Donuts, or homemade. It’s better to drink coffee before than to drink it after. No hot coffee while your mouth is numb!

We might hand you a disposable toothbrush and tell you to go use it!

Please click to visit our Financial Information page. Please check our Delta Dental participation FAQ.

Please click to visit our Financial Information page

We are open Tuesday through Friday, from 7:00am until 3:00pm. We typically close when CMS school district closes due to inclement weather.

For new adult patients, please request an appointment start time between 7:00am and 1:00pm.
For new youth patients (under age 18), please select a start time between 7:00am and 2:00pm.
Appointments can be made online or by calling us at 704-540-7600.

Hinsdale, IL, a town on the western side of Chicago!

Yes! We were featured on Charlotte Magazine’s Best Dentists List in 2016, 2017, 2018, 2019, and 2020.

Yes, please! Request your most recent set of x-rays from your previous dentist prior to your first appointment with us (especially if your x-rays are less than 1 year old).

On our New Patients page, print and sign the Dental Records Request form, provide it to your previous dental office, and they should send us the x-rays directly.

Please note, we need x-rays that are recent and good quality. If they are not, we may need to take additional images of your teeth. Fees may apply.

Please fill out the New Patient forms at least 2 business days prior to your appointment (found on the New Patients page).

I have completed advanced dental training from The Dawson Academy to help assess and treat TMJ (jaw joint) pain and headaches. I take a comprehensive approach to issues associated with the temporomandibular joint (TMJ), with a deep understanding of how the joint affects your overall dental health.

CariFree CTx4 Mint Gel, Crest Kid’s Sparkle, or Tom’s of Maine Peppermint

Listerine Ultraclean Mint Floss (blue, stretchy, and awesome)

Oral-B electric toothbrush

CariFree CTx3 Citrus Flavor
Imagine Dentistry at the Arboretum

Dental Insurance

We accept most dental insurances, and we will always work to get the most out of your benefits. If it would help to break up the cost of your care into smaller monthly payments, we are prepared to discuss payment plan options with you. We offer an excellent Membership Plan with our office, as well as financing with Care Credit. If you are looking for a dentist in Charlotte, NC, our team will be delighted to assist you in scheduling an appointment today.

Insurances & Financing

Patient Testimonials

Beautiful Stories from patients at at Imagine Dentistry at the Arboretum

I was greeted immediately even though the receptionist was taking a call. Once the call was over she stood right up and shook my hand. Very friendly, personable, and comforting environment. High tech facility, made me feel confident in their capabilities. They made recommendations that made sense and explained everything thoroughly. Thrilled I’ve found them

Elizabeth T.

I have severe dental office phobia, but between the front desk staff, the hygienist (Tiffany) making me laugh by telling me stories about her kids & Dr. Coambs “chairside manner”, I sailed right through!

Octavia C.

It is always a wonderful experience at Imagine Dentistry. All the staff is so pleasant and do a great job! We are so thankful to have Dr. Coambs and the entire staff taking care of our dental needs. We can highly recommend them!

Gregg J.

Dr. Coambs and her staff are absolutely top notch. They make you feel like part of the family. The take the time to explain all the options and what the best outcome will be for you. They are by far the best dentist office I’ve ever worked with, I’ve been going to the dentist since I was 8 and broke an adult tooth. I’ve never felt more appreciated or important than I do when I go to their office. Dr. Coambs you ROCK!

John S.